Return Policy

Right of withdrawal

If you are a consumer, you may withdraw from a distance contract without giving a reason within 14 days. For goods, the period generally starts when you, or a person nominated by you other than the carrier, takes physical possession. Where goods from one order are delivered separately, it starts when the last good, lot or piece is received.

How to submit a return request

You may communicate withdrawal using one of the three options at the end of this page: the online form, PDF form, or Word form. For the online form, enter your name, contact details, order number and dates, then describe the products and quantities concerned. You may withdraw from the entire order or only selected products or quantities. Giving a reason is optional.

Review the displayed summary, tick the confirmation that the information is correct, and then select “Confirm withdrawal”. The request is submitted only at this final step. Without undue delay, we email a copy reproducing the request’s content and its transmission date and time. Keep that email as evidence on a durable medium.

You may also exercise the right through any other unequivocal statement sent before the period expires. It is sufficient to send your communication before the withdrawal period ends.

Returning goods

After communicating withdrawal, send or hand over the goods without undue delay and no later than 14 days to: Trains Addicted SRL, Str. Paris no. 123, 400055 Cluj-Napoca, Romania. The consumer bears the direct return cost unless the trader has agreed to bear it or the law provides otherwise.

Pack the goods appropriately and include the accessories and documents received. You are liable only for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Missing original packaging does not automatically remove the statutory right, although attributable damage may reduce the refunded amount.

Refunds

We reimburse the amounts due, including standard delivery costs, within the period and under the conditions set by law. Extra costs caused by choosing delivery more expensive than our standard option are not refunded. We may withhold reimbursement until we receive the goods or evidence that they were sent, whichever is first.

Reimbursement uses the original payment method unless we expressly agree another method, without fees to the consumer. Do not send cash-on-delivery parcels.

Exceptions

The right does not apply in cases expressly excluded by law, including goods made to the consumer’s specifications or clearly personalised and, where applicable, sealed audio/video recordings or software that has been unsealed. We assess every request against the product and circumstances; submitting the online form does not itself mean that the request is approved or refused.